Please double check your order before purchasing.
Due to the perishable nature of our products, only incorrect order will be eligible a refund or exchange. Under no circumstances do we accept "change of mind" returns on perishable products.
If you have not receive your product due to you having put the wrong or incomplete shipping address, we cannot offer a refund or replacement.
If your item arrives faulty or incorrect, we require proof of purchase, and a photo of defect to assess refund eligibility. Without a photo, we are unable to assess your claim. To be eligible for a refund or exchange, your items must be in the same condition that you received it. It must also be in original package.
If you encountered an issue with your order, please email hello@cookiebitesco.net and let us know. We will do our best to make it right.